PerfectPanel ticket automation

Automating support tickets is the fastest way to reduce repetitive work on an SMM panel.

What gets automated

• Speed requests — parse order IDs from subject or body, verify ownership, apply cooldown rules, reply in English
• Refill & cancel — same pipeline with status checks against allowed order states
• Human support alerts — optional Telegram ping when a customer asks for a person

Setup checklist

1. Connect Admin API v2 in Settings
2. Enable Tickets module and auto-reply cron
3. Configure Telegram chat ID (send /start to the bot)
4. Test with a sample ticket using format 20000 speed

Best practices

• Keep allowed order statuses aligned with your panel configuration
• Use whitelist mode if only VIP customers should trigger automations
• Review the ticket logs page weekly for denied or skipped requests

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