Subscriptions
Monthly and longer plans may be refunded within 7 days of initial purchase if the panel has not been materially used (no API connection and no automation runs). Renewal charges are generally non-refundable once the new period has started.
Theme store
Digital theme downloads are non-refundable once the download link has been delivered, except where the file is defective — contact us within 48 hours.
Shopify Payment Gateway
This is a separate service with manual provisioning. Refunds are evaluated case-by-case before credentials are delivered.
Manual bank transfers
Pending manual orders can be cancelled before admin approval. Approved orders follow the same rules as card payments above.
How to request
Email via the contact form with your account email and order reference. We respond within 5 business days.